How to Fix: Enable Self-Service Password Reset
Step-by-step guide to implement enable self-service password reset in your Microsoft 365 environment.
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15-20 minutes
Estimated Time
4
Steps
info
Severity
Recommended Secure
Baseline Level
Why This Matters
SSPR allows users to securely reset passwords without helpdesk intervention. It reduces password reset tickets by up to 70% while maintaining security through MFA verification during reset.
Prerequisites
- 1Global Administrator or appropriate admin role in Microsoft Entra ID
- 2Access to Microsoft Entra admin center (entra.microsoft.com)
Expected Configuration
- Self-service password reset (SSPR) is enabled for all users
- At least two authentication methods are required for reset
- Users are registered for SSPR via combined registration
Remediation Steps
Assess Current Identity Configuration
Review your current identity settings in Microsoft Entra ID.
- •Navigate to Microsoft Entra admin center
- •Go to Identity > Users or relevant section
- •Review current configuration
Plan Required Changes
Determine what modifications are needed.
- •Compare current state to expected configuration
- •Identify affected users or groups
- •Plan rollout strategy
Apply Configuration
Implement the required identity configuration changes.
- •Update relevant settings
- •Configure policies as needed
- •Apply changes to affected scope
Validate Changes
Confirm the configuration meets requirements.
- •Run TrueConfig scan
- •Verify expected behavior
- •Monitor for any issues
Related Resources
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